Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within [X DAYS] of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • Proof of purchase (order number or receipt) is provided.

Items that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

To be eligible for a return, please contact us within [X DAYS] of the delivery date.

Return requests submitted after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Email us at [EMAIL ADDRESS] with your order number and the reason for your return.
  2. If your return is approved, we will provide return instructions.
  3. Securely package the item and send it to the address provided.

Please do not return products without prior approval, as this may delay the processing of your request.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Please allow [REFUND PROCESSING TIME] for the refund to be processed and reflected in your account, depending on your payment provider.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchanges

If you received the wrong item, a damaged product, or a defective product, we will gladly offer a replacement or exchange, subject to product availability.

For size exchanges (where applicable):

  • Exchange requests must be made within [X DAYS].
  • The requested size must be in stock.
  • Additional shipping charges may apply, if applicable.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within [X DAYS] of delivery.
  • Include your order number along with clear photographs of:
    • The product
    • The packaging
    • The shipping label (if applicable)

After reviewing your request, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products
  • Print-on-demand items created specifically for your order
  • Gift cards
  • Downloadable digital products (if applicable)
  • Items marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

  • If the return is due to our error (such as receiving the wrong item, a damaged item, or a defective product), we will bear the return shipping costs or provide appropriate instructions.
  • If the return is for any other eligible reason (such as a change of mind or an exchange request), the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

Orders may be cancelled only before they have entered production or been shipped.

Once production has begun or the order has been dispatched, cancellation may no longer be possible.

For custom or print-on-demand products, orders generally cannot be cancelled after production has started.

10. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Business Hours: [BUSINESS HOURS]

We value your trust and are committed to providing quality products and excellent customer service. Thank you for choosing [STORE NAME].